COVID-19 SHIPPING UPDATE

[OCT 10TH UPDATE] 

Owing to insufficient air traffic capacity provided by airlines, it may take extra time as shown in the table below in waiting for air allotment to convey airmail items. In addition, local postal operations at the destinations are still under the influence of the pandemic and delays in mail delivery are expected. Please allow an extra 1-2 weeks of processing time. 

[SEPT 1ST UPDATE] - A new mail service opened, all USA mails shipped from Sept 1st onwards will have a MUCH FASTER arrival time.

  • Tracked shipping: estimated 1-3 weeks
  • Untracked shipping: 4-7 weeks 

As of August 3rd, due to our biggest surge of COVID-19 cases, the post office is only open 3 days a week, and I will only be making my trips to the post office twice a week to reduce exposure, so please allow some time for packaging and processing.

Due to COVID-19, there have been restricted flights to and from Hong Kong, and postal services are no longer able to guarantee delivery time estimates. Please be patient and understanding during this time for longer delivery times. 

Free gifts will be included in all packages to make up for a longer delivery time, and hopefully bring you all a smile during such difficult times. It is very likely for your order to be delayed, so please allow up to 12 weeks from the date of shipment for your orders to arrive before contacting me. You can reach me by filing in the contact form here, or emailing me at poroful@gmail.com - be sure to include your order number for me to process any issues. 

COVID-19 DELAYED SHIPPING TIMES

If your country is not in the "normal shipping" list, all packages are shipped through surface mail as flights are not available to these destinations at the moment. These are my post office's estimated transit times - please note that this is the time it takes to arrive to your country, and your local post office may need time to process and deliver them as well. 

  • USA: 6-10 weeks
  • Canada: 5-8 weeks
  • Europe: 6-10 weeks
  • Asia: 2-3 weeks

RESUMED NORMAL SHIPPING 

!! These shipping times will only be applicable to you if we shipped your order AFTER AUGUST 5TH !! 

  • Australia (applicable to packages shipped from Sept 8th onwards) 
  • Austria
  • France
  • Germany
  • Netherlands
  • Norway
  • Philippines
  • Singapore
  • Sweden
  • Switzerland
  • United Kingdom
  • United States (only applicable to packages shipped from Sept 1st onwards) 

IF you're in one of these countries, and your package was shipped before August 6th, then you will be subject to the same 6-10 weeks wait because flights were not resumed at the time your order was shipped out. 

RESTRICTED SHIPPING LIST

Restricted shipping list (your order will be held until shipping to these countries resume, please only place an order if you're okay with this)

  • Russia
  • Chile

Frequently Asked Questions

You said the estimated shipping times is 6-8 weeks, but my package still hasn't arrived. 

Please note that transit times are 6-8 weeks, processing times by both my local post office and your post office may add on a week or two to this time.

My tracking hasn't updated since XXX, what should I do?

Once the shipping shows that it's "in transit", it means its boarded the cargo ship that transports it, please allow it 30-60 working days for it to update, as it is a long journey from Hong Kong to the rest of the world. Please allow up to 12 weeks for your package to arrive. 

It's been almost 12 weeks, and I still haven't received my package yet

If you have a tracking number, please contact your local post office to see if they're able to provide any information for you. They usually reply faster directly to customers. I can help you file an investigation as well, but Hong Kong Post goes through the International Postal Union to reach your local post office for a reply, and the back and forward messaging and take up to a few weeks for me to get a reply back. Contacting your post office directly ensures a faster response. 

I still haven't received my package, can you give me a refund?

Unfortunately no refunds will be given because of shipping times as I have a clear shop announcement reflecting delayed shipping times from the pandemic, it is the buyer's responsibility to read and understand the circumstances before purchasing.