FAQ

SHIPPING INFORMATION

I ship worldwide, you will also have the option of standard shipping with & without tracking at checkout. Depending on the efficiency of your post office, tracking may be a safer option.

Shipping & Processing Times:

1-4 business days to process and ship out your order. I ship everything via Hong Kong Post. 

Delivery Time: 

Hong Kong: 1-3 business days
Asia: 5-7 business days
Europe: 10-14 business days
United States: 10-14 business days
Other: 10-30 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

My items still haven't arrived, can you please check for me?

If you did not purchase tracking, there is nothing I can do about this. Packages can take up to a few months if held by customs, or end up being returned to me.

If you purchased tracking, please track your package through Hong Kong Post with the tracking number provided. 

My items arrived damage, can you provide me with a refund?

If you did not purchase tracking (which includes insurance), I am not responsible for any damages or losses caused by the post office. 

If you upgraded to tracking, I will refund you or send you a replacement mail

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Pre-order Shipping

If your cart includes a pre-order item, your other items will be held until pre-order items arrive and will be shipped together. 

Exchanges & Returns

Custom orders, certain pins and items purchased during a sale or discount cannot be returned. I will gladly accept returns if you ship back items within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Final decision by merchant

 

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ARTIST QUESTIONS

What material do you use in your creations?

I mainly use polymer clay, resin, acrylic paint and a variety of other mediums depending on the details needed. 

Do you take custom orders?

I will gladly take up custom orders, either send me an email poroful@gmail.com or message me on instagram @poroful or @porofuldesigns

Do you do wholesale?

Please email me for any wholesale inquiries at poroful@gmail.com

 

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Enamel Pin Grading Guide

Please note that everyone's grading is slightly different, but this is how I grade my pins so please purchase with this guide in mind!

Please note that sales for pins that are B Grade or lower are final, exchanges or returns are not accepted! 

A Grade 
Since all pins are handmade, so I wouldn't call any one pin 'perfect', but these will be pins that are nearly perfect, and the highest quality ones you will receive from me. 

  • May be very tiny minor flaws such as minor scuffs or glitter specs only visible until intense observation or if light shines on it as a specific angle
  • These flaws will not be noticeable unless you try hard to spot them!

B Grade 
Please note that B Grade and below may or may not have backing cards, subject to availability!

These pins are slightly lower quality than A-Grade pins, and will have small imperfections, but will only have 1-2 small almost unnoticeable flaws) examples: 

  • Small unfilled enamel areas
  • Thicker enamel lines
  • Small 'sesame-sized' particles 
  • Small scuffs 

Seconds
These pins will have noticeable imperfections, examples include:

  • Noticeable scratches
  • Medium/large unfilled enamel areas
  • Some dust particles
  • Small bubbles or marks